Frequently asked questions

Breakfast: Breakfast is available daily from 7.30 am to 10 am
Evening meal: In the evening you can enjoy our 4-course gourmet menu daily from 18:30.

We would like to advise our valued guests to wear appropriate evening attire for our dinner in order to emphasise the special ambience. Please refrain from wearing jogging trousers, pyjamas, bathing shoes, shorts, bathrobes, ski suits,...

Pets are also welcome at the Hotel Hochsölden (on request). For pets we charge € 35 per night (without food). We reserve the right to charge for any necessary final cleaning. We ask for your understanding that your pets are not allowed in the restaurant or the spa area.

Check-in: On the day of arrival we guarantee that your room is available from 3 pm.
Check-out: On the day of departure your room is available for you until 11 pm.

Cancellations of reservations will only be accepted in writing. The following cancellation policy applies:
 

• Cancellations up to 30 days before arrival are free of charge.
• Up to 14 days before arrival, 70% of the holiday price will be charged.
• From 13 days before arrival 90 % of the travel price will be charged.

In the event of early departure or late arrival, we reserve the right to charge the full holiday price. We recommend that you take out travel insurance so that you can look forward to your holiday without any worries.

During your stay at the Hotel Hochsölden, your car can also take a holiday, parked safely and conveniently on the hotel's own parking spaces in the underground car park. The underground parking is available to guests free of charge. Maximum height: 2.10 m.

All rooms have a comfortable bed, a bathroom with a shower or bath, a WC, a television, a hairdryer, a safe, a telephone, a radio and a small fridge.

Please inform us in advance of your individual dietary requirements (vegetarian, gluten free, lactose intolerance), to make your stay as pleasant as possible.

We charge a surcharge of € 10.00 per person and night for vegans.

We ask for your understanding, that no specific room numbers or floors can be reserved.